FAQ
Frequently Asked Questions about our services. If you can't see your question on this page, call us at the toll-free number for your area.

1. Do you have an activation fee to start the service?
2. What payment options do you have?
3. Do you have two way calling?
4. Can I use the service from any telephone other than my home?
5. Do I need to switch my telephone company?
6. Do I need to cancel my long distance carrier?
7. Can I use your service to call home and check my messages from a pay phone?
8. Can I use the service with my fax machine or Internet service?
9. What is your cancellation policy?
10. What are your customer service hours?
    
    
    
    
    
    
    
    
    

1. Do you have an activation fee to start the service?
   No. There are no activation fees on our services. Since Metro Access fees are payable one month in advance, some people may get the impression that their initial payment is an activation fee; it is simply the first month's charge, pro-rated.
   
   
   
2. What payment options do you have?
   Metro Access has various payment options available including pre-authorized payments, Visa or MasterCard, Internet, and telephone banking, post-dated cheques and invoicing. We also have a year in advance plan where you receive your 12th month free.
   
   
   
3. Do you have two way calling?
   Yes. Depending on the plan you choose, either it is included with the plan, or it is an add-on feature for a nominal charge.
   
   
   
4. Can I use the service from any telephone other than my home?
   Metro Access works only from the number you register with us. However, if you subscribe to our 2-way calling package you can call back to the registered number on your flat rate service without any long distance charges.
   
   
   
5. Do I need to switch my telephone company?
   No. Metro Access works in conjunction with your current telephone company. No switching required.
   
   
   
6. Do I need to cancel my long distance carrier?
   No. You are required to have a long distance company. Since Metro Access only covers the GTA. You will need someone to service calls outside of your service area.
   
   
   
7. Can I use your service to call home and check my messages from a pay phone?
   Yes, if you subscribe to our "Reverse Access" feature you can call home from any touchtone phone within the calling area. The call will cost a quarter and you must wait for the coin to drop in the payphone before dialing your home number.
   
   
   
8. Can I use the service with my fax machine or Internet service?
   Yes. In most cases you simply dial the access number first followed by the telephone number you wish to connect with.
   
   
   
9. What is your cancellation policy?
   You can cancel at any time with a 30-day notice.
   
   
   
10. What are your customer service hours?
    Customer service is available Monday through Friday from 9:00 AM to 5:00 PM. Messages left after this time will be answered by 10:00 AM the next business morning.